The services provided by SunFlare are based on a proprietary system that is designed to ensure that its documentation products are delivered securely and reliably. We aim to provide optimal solutions based on the principles of quality and security, both of which are essential requirements in business.
1．Confidentiality agreements for translators
2．Handling of confidential information
What is ANDEX?
ANDEX is the browser-based file exchange system that we use for communication with our clients. As this protocol uses Secure Socket Layer (SSL) for encryption, it differs from standard file transfer protocols in that data cannot be viewed while it is being transmitted to SunFlare from external sources, thereby providing security and peace of mind for our clients.
What is FilePort?
FilePort is the system that we use to exchange ﬁles with translators and other parties working on a project.
All of the files are encrypted so that they cannot be viewed on external systems, thereby enabling data to be transmitted quickly and securely.
Employing these high-security information systems allows us to perform our operations quickly and securely.
SunFlare's affiliated company ANDROMETEC Co., Ltd. develops and operates our information system infrastructure based on ISMS and PMS.
ANDROMETEC supports our business operations by managing the operation and maintenance of our information security systems during external evaluations and internal audits.
ANDROMETEC Co., Ltd.
Shinjuku Hirose Bldg., 4-7 Yotsuya, Shinjuku-ku, Tokyo 160-0004
In accordance with our management philosophy of contributing to societal advancement and harmony by providing translation and documentation services in fields related to cutting-edge industrial technologies and culture, we cater our services to the needs of the individual client with the aim of helping them to achieve success.
To ensure that we meet the highest quality standards, we have acquired ISO 9001 certification and deployed methods and processes for improving quality throughout the company.
ISO 9001 is an international standard for management systems that focus on the processes involved in creating products and services. It maintains and manages quality at the executive level. We apply our ISO 9001 certification in our ongoing improvement activities and the creation of quality products and services that incorporate IT technologies.
Maintaining quality without having to depend on human resources
Because we have expert staff who specialize in specific industries and businesses, we are able to handle projects in a diverse range of industries and categories. SunFlare helps its clients' to achieve global success by recruiting expert staff with superior language capabilities and taking full advantage of their knowledge and information in a diverse range of fields to meet any request.
SunFlare delivers products and services quickly and securely in accordance with the relevant quality requirements by employing proprietary systems or integrating commercially available systems and applying them to services including translation, writing, editing, proofreading and document revision.
The following capabilities are what make it possible for us to deliver our services.
As documentation experts, we have established a development system for short-term developments. We make improvements to this system on a daily basis to ensure that it can quickly conform to any new client requests.
In terms of security measures, we prevent the disclosure of client information by implementing every possible measure to ensure confidentiality. To ensure that we are prepared for all eventualities, we have implemented measures to provide system redundancy and conduct backups. We have also established a system that allows us to continue operating in the event of a disaster to avoid delays caused by system failure.
We refer to such client support activities, including in-house collaborations involving IT technologies, as "AIRKEP."
"SunFlare takes the 'knowledge' from cutting-edge technologies and combines 'artificial intelligence' mechanically with software ('robotic') to maximize our translators' creativity and intellect to realize speedy translation processing. This creates a win-win situation in terms of growth for both SunFlare and the translators, thereby resulting in prosperity and happiness."
This concept is aimed at creating an "enterprise paradise."
Even with the evolution of artificial intelligence and quantum computers, we believe that human creativity will remain superior in some areas. The AIRKEP concept is aimed at creating a Total Quality Management (TQM) system that forms an organic network of "people and hearts" based on creative individuality combined with the positive elements of machinery.
The AIRKEP concept also offers prompt and effective support for the evolving advanced globalization of our clients. It is a long-term vision that creatively challenges the use of language with an eye on the future.
Business Hours: Monday to Friday,
09:30 to 18:30 (Japan Standard Time)